Frequently Asked Questions

Yes, all products sold on OnyTCG are authentic and sourced from trusted suppliers. We carefully select every item to ensure quality and authenticity.

We offer a wide selection of products for major Trading Card Games, including single cards, booster packs, boxes, ready-to-play decks, and accessories for collectors and players. We carry games such as Pokémon, Yu-Gi-Oh!, Magic: The Gathering, One Piece Card Game, Dragon Ball Super Card Game, and many more.

The condition of each product is specified on its product page. Unless otherwise stated, items are new and in perfect condition.

Yes, product images are for illustrative purposes only. The actual product may vary slightly without affecting its quality or authenticity.

Product availability is indicated on each product page. Some items may be temporarily out of stock or available for preorder.

Currently, there are no purchase limits for products. However, limits may be introduced in the future to ensure fair distribution of items.

Yes, we strive to provide accurate and up-to-date descriptions for all products. However, occasional errors or variations may occur, and we encourage you to contact us if you have any questions.

If you receive a damaged product, please contact us as soon as possible with a description of the issue and, if possible, photos. We will assist you with a replacement or refund.

Some products may belong to different print runs or versions, without significant differences in content. Any variations do not affect authenticity or quality.

Unless otherwise stated, products are new and sealed. Any exceptions are clearly indicated on the product page.

Yes. If you are a consumer and have made an online purchase, you may exercise your right of withdrawal within 14 days of receiving your order, except where exclusions provided by applicable law apply. You can use the “Request Withdrawal” function available on our website or contact our customer service at info@onytcg.it. After notifying us of your decision to withdraw, the product must be returned within the period required by applicable law, appropriately packaged and complete with any accessories received. The customer is responsible for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. The direct cost of returning the goods is borne by the customer, unless otherwise provided or communicated by OnyTCG. For further information, please refer to our Terms and Conditions of Sale and our Returns and Refunds section.

When exercising the right of withdrawal, the refund will be issued within 14 days of the Customer notifying us of their decision to withdraw, in accordance with applicable law. However, ONYTCG may withhold the refund until the returned product has been received or until the Customer provides evidence that the product has been sent back, whichever occurs first. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed with the Customer. Once the refund has been issued by ONYTCG, the actual time required for the funds to appear may vary depending on the payment method and the processing times of the bank or payment provider.

The direct cost of returning the products is normally borne by the Customer. However, in the event of an incorrect, defective or non-conforming product, or an error attributable to ONYTCG, the return shipping costs will be borne by us where required by applicable law. In these cases, please contact us before returning the product, so that we can review the issue and provide you with the necessary return instructions. We recommend that you do not arrange a return shipment at ONYTCG's expense before receiving our instructions.

Yes. In certain cases, the right of withdrawal may be excluded where expressly provided for by applicable law. For example, the right of withdrawal may be excluded for: personalised products or products made to the Customer's specifications; sealed goods that are not suitable for return for health protection or hygiene reasons, where they have been unsealed after delivery; other products or services for which applicable law expressly excludes the right of withdrawal. Simply opening a product's packaging does not automatically result in the loss of the right of withdrawal, except in the specific cases provided for by law. The Customer may be responsible for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. The consumer's rights under the legal guarantee of conformity remain unaffected. For further information, please refer to our Terms and Conditions of Sale.

If you receive an incorrect product, an item damaged during transit, a defective product or a product that does not conform to your order, please contact us as soon as possible at info@onytcg.it. Please provide a brief description of the issue and, where possible, photographs of the product, packaging and shipping label, so that we can review your claim as quickly as possible. If the parcel shows visible damage upon delivery, we recommend, where possible, reporting it immediately to the courier and accepting the shipment with a specific reservation regarding the damage. Once the issue has been reviewed, ONYTCG will provide assistance with replacement, resolution of the issue, a price reduction or, where applicable, a refund, in accordance with applicable law. Where the issue is attributable to ONYTCG or concerns a defective or non-conforming product, any applicable return shipping costs will be borne by ONYTCG where required by applicable law.

The refund will normally be issued using the same payment method used for the original purchase. Alternatively, the Customer may voluntarily choose to receive Store Credit or an ONYTCG Gift Card for an amount equivalent to the refund due. Store Credit and Gift Cards are entirely optional alternatives and will not be imposed in place of a refund. Once the refund has been issued by ONYTCG, the actual time required for the funds to appear may vary depending on the payment method and the processing times of the bank or payment provider.

If you are a consumer, you may exercise your right of withdrawal within 14 days of receiving your order. After notifying OnyTCG of your decision to withdraw from the contract, you will have an additional 14 days to return the product following the instructions provided by OnyTCG.

Yes. Where provided for by applicable law, the Customer may be responsible for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. In such circumstances, the refund amount may be reduced to reflect the diminished value of the product, in accordance with applicable law. Each case will be assessed individually based on the condition of the returned product and the specific circumstances.

Yes. When you are entitled to a refund, you may voluntarily choose to receive Store Credit or an ONYTCG Gift Card for an equivalent amount instead of receiving the refund through the original payment method. Store Credit and Gift Cards are optional alternatives and will never be imposed in place of a refund to which you are entitled. The credit can be used to purchase in-stock and preorder products, unless specific restrictions are expressly stated. It can be used across one or more orders until the available balance has been fully used and, unless otherwise stated at the time of issue, does not expire.

Shipping costs vary depending on the destination and selected shipping service. 🇮🇹 Mainland ItalyStandard: €6.90 — free for orders over €59.99Express: €9.90Store Pickup: free 🏝️ Sicily & SardiniaStandard: €8.90 — free for orders over €99.00Express: €14.90 🇪🇺 European UnionStandard: €13.90Express: €19.90 🏝️ Malta & CyprusStandard: €35.90Weight surcharge: +€8.90/kg 🌍 Non-EU EuropeStandard: €32.90 🌎 USA & CanadaStandard: €34.90Weight surcharge: +€4.90/kg The shipping options and costs actually available for your address are automatically displayed during checkout. For shipments outside the EU, any customs duties, import taxes and customs clearance fees are the responsibility of the Customer.

Delivery times vary depending on the destination and the selected shipping method. 🇮🇹 Mainland ItalyStandard Shipping: 2–5 business daysExpress Shipping: 1–2 business days 🏝️ Sicily and SardiniaIslands Standard Shipping: 4–7 business daysIslands Express Shipping: 2–4 business days 🇪🇺 European UnionEU Standard Shipping: 2–4 business daysEU Express Shipping: 2–3 business days 🏝️ MaltaStandard Shipping: 2–4 business days 🌍 Non-EU EuropeUnited Kingdom, Switzerland, Norway, Iceland and Liechtenstein: 2–3 business days 🌎 USA & CanadaStandard Shipping: 2–5 business days The delivery times shown above are estimates and refer to normal transit times after the shipment has been handed over to the courier. Orders are generally prepared within 24–48 business hours after payment confirmation. Actual delivery times may vary due to public holidays, high shipping volumes, weather conditions, customs procedures or other circumstances that may affect normal transit times.

All orders are carefully packed using protective materials to ensure maximum safety during shipping. Cards and products are secured to prevent damage, bending, or impact.

Yes, OnyTCG offers international shipping to currently supported European Union countries, selected non-EU European countries, the United States and Canada. A dedicated shipping rate applies to Malta and Cyprus. The destinations, shipping costs and delivery methods actually available are automatically displayed during checkout based on the delivery address provided. For shipments outside the European Union, any customs duties, import taxes and customs clearance fees imposed in the destination country are the responsibility of the Customer.

No, the shipping costs shown at checkout do not include any customs duties, import taxes, or clearance fees. For orders shipped outside the European Union, these charges may be applied by the destination country’s authorities and are the responsibility of the customer. The amount of duties or taxes may vary depending on the order value and local regulations. We recommend checking your country’s customs policies before placing an order.

We use reliable couriers and selected logistics partners depending on the destination, shipping method and available service. The courier is assigned when the shipment is prepared. Once your order has been dispatched, you will receive the shipping information and, when available, a tracking number to follow your delivery.

Yes. For shipments outside the European Union, your order may be subject to customs checks and clearance procedures in the destination country. Depending on local regulations, additional charges may apply, including: Customs duties VAT or other import taxes Customs clearance fees Any such charges are determined by the relevant authorities and/or the courier and are the responsibility of the customer. Customs procedures may also result in additional delivery time beyond the estimated delivery times.

You will receive your tracking number by email as soon as your order has been handed over to the courier. Orders are generally prepared within 24–48 business hours after payment confirmation. Once your order has been dispatched, you can use the tracking number provided to check the shipment status and follow its delivery. In some cases, tracking information may take a few hours to become active in the courier's system. 💬 Would you like to receive order updates via WhatsApp too?Simply log in to your OnyTCG profile and enable the WhatsApp option to activate notifications and receive order updates directly on your phone.

Free shipping is available only for selected destinations when the required minimum order value is reached. 🇮🇹 Mainland ItalyFree Standard Shipping for orders over €59.99. 🏝️ Italian Islands (Sicily and Sardinia)Free Islands Standard Shipping for orders over €99.00. Free shipping is not currently available for: 🇪🇺 European Union 🏝️ Malta and Cyprus 🌍 Non-EU Europe 🌎 USA & Canada Any applicable shipping costs and available delivery methods are automatically calculated and displayed during checkout based on the delivery address.

Yes, we offer Express Shipping for selected destinations. 🇮🇹 Mainland ItalyEstimated delivery: 1–2 business days 🏝️ Sicily and SardiniaEstimated delivery: 2–4 business days 🇪🇺 European UnionEstimated delivery: 2–3 business days For some international destinations, only Standard Shipping is available. The available shipping methods are automatically displayed during checkout based on the destination country and shipping address. The delivery times shown are estimates and refer to normal transit times after the shipment has been handed over to the courier.

If your order does not arrive within the expected timeframe, please contact us. We will check the shipment status with the courier and assist you until the issue is resolved.

Yes, we use reliable couriers and selected logistics partners. Each order is carefully packed using appropriate protective materials, with particular attention to cards, boxes and collectible products, to reduce the risk of impacts, bends or other damage during transit. Shipments are also trackable, where supported by the selected shipping service.

No, the delivery times shown on our website are estimates and refer to normal transit times after the shipment has been handed over to the courier. Actual delivery times may vary due to public holidays, high shipping volumes, weather conditions, customs procedures or other circumstances that may affect normal transit times.

Once your order is completed, you will receive a confirmation email with all the details. If you do not receive it, please check your spam folder or contact us.

Yes, you can request to modify or cancel your order only if it has not been shipped yet. We recommend contacting us as soon as possible to check if changes are still possible.

To place an order, add the desired products to your cart and follow the checkout process by entering the required details and selecting a payment method. You will receive a confirmation email once your order is completed.

Yes, you can modify or cancel an order only before it has been shipped. Please contact us as soon as possible to check if changes or cancellation are still possible.

If you did not receive a confirmation email, please check your spam or junk folder. If you still cannot find it, contact us with your order details and we will assist you.

You can check your order status through the update emails you receive, by using the tracking information provided once your order has been shipped, or by accessing your account to view all order details.

If your order is not completed successfully, please check your payment method and try again. If the issue persists, contact us with the details and we will assist you.

If you entered incorrect details, please contact us as soon as possible. We will do our best to correct the information before the order is shipped.

We offer several payment methods to ensure maximum flexibility during your purchase. PayPal is available within the credit card payment section: once you enter the card payment page, you will find the PayPal button at the top of the page. Outside of the credit card circuit, additional payment methods such as Scalapay and Satispay are also available. Klarna will soon be available among the payment options. All payments are processed through secure systems to protect your personal and financial data.

Yes, all payments are protected using advanced security systems and encrypted connections. Payment details are not stored on our servers.

If your payment is declined, please check that all details are correct and that your payment method is valid. You can also try another payment method or contact your bank for more information.

Payment is charged at the time the order is confirmed. For preorder items, payment is required immediately at checkout.

Will I receive an invoice or receipt?

All payments are processed in Euro (€). Any currency conversion is handled by your bank or payment provider.

If you have been charged but your order is not confirmed, please contact us with your payment details. We will verify the situation and assist you as soon as possible.

In some cases, your bank may place a temporary authorization hold on the amount. This is not a final charge and will be released automatically according to your bank’s processing times.

Yes, you can pay in installments using Scalapay. PayPal also offers installment payment options, if available on your account. Klarna will soon be available as an additional installment payment option.

Yes, you can use PayPal without a credit card if your PayPal account is linked to an available balance or bank account.

The PayPal button is displayed at the top of the page once you select credit card payment.

The Gift Card is delivered exclusively in digital format to the email address provided during checkout. No physical product will be shipped. If you do not receive the email within a few minutes of purchase, please check your Spam or Junk folder.

Unless otherwise stated at the time of issue, OnyTCG Gift Cards do not expire and may be used until the available balance has been fully spent. Any remaining balance can be used across one or multiple orders until the credit is completely exhausted.

Yes. Gift Cards can be used for both in-stock products and Pre-Orders available on the website.

Yes. If your order total is lower than the available balance, the remaining credit will stay available for future purchases.

Yes. OnyTCG Gift Cards can be purchased for personal use or given as a gift to someone else. To use the Gift Card, simply share the code received by email with the recipient.

If your order total exceeds the available balance on your Gift Card, you can pay the difference using any of the payment methods available on the website. The Gift Card balance will be applied first, and the remaining amount must be paid during checkout.

To use an OnyTCG Store Credit or Gift Card: Log in to your OnyTCG account. Go to the "My Credit" section in your profile. In the "Redeem a Gift Card" section, enter the code you received by email. Click the "Redeem" button. The credit will be added to your account and can be used for future purchases. We recommend copying and pasting the code directly from the email to avoid typing errors.

Yes. You can check the remaining balance of your Gift Card by logging into your account and visiting the "My Credit" section in your user profile.

No, Gift Cards cannot be used to purchase other Gift Cards.

We recommend keeping the original email. If lost, contact customer support and provide your purchase information.

Yes, unless otherwise specified in the promotion or product details.

Yes, the Gift Card can be used to cover the entire order amount, including shipping costs.

Once issued and delivered, Gift Cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Yes, unless otherwise stated. Please contact store staff before purchasing for further information.

A preorder allows you to purchase a product in advance that is not yet in stock or has not yet been officially released. The availability date shown on the product page is an estimate and may be subject to changes or delays by the manufacturer or distributor. Your order will be prepared and shipped as soon as the product is actually available at OnyTCG. In the event of limited availability or a reduction in the quantities allocated by the distributor, orders will be handled in accordance with the information provided on the product page and our Terms and Conditions of Sale.

Preorder products are shipped as soon as they become available at OnyTCG, generally around the expected release date. The date shown on the product page is an estimate and may change if the manufacturer or distributor provides updated availability information. Any delays in supply may therefore result in the shipment date of the order being postponed. As soon as the product becomes available, the order will be prepared for shipment according to our standard processing times.

Yes, you can purchase in-stock and preorder products in the same order. In this case, the entire order will be prepared and shipped once all items are available. If your order contains multiple preorder products with different release dates, the order will be shipped once the product with the latest availability date is also available. If you would like to receive the in-stock products immediately, we recommend placing separate orders, so they can be shipped without waiting for the preorder products to become available.

“In Stock” indicates a product that is currently available in our warehouse and ready to be prepared for shipment. “Preorder” indicates a product that is not yet available in our warehouse or has not yet been officially released, but can be purchased in advance. The availability date shown is an estimate and may be subject to change. You can add both in-stock and preorder products to the same order. In this case, the entire order will be shipped once all items are available. If you would like to receive the in-stock products immediately, we recommend placing separate orders.

No. The release dates shown for preorder products are estimates based on the information provided by manufacturers and distributors. Release dates may be brought forward, postponed or otherwise changed before the product's official release. If the expected availability date changes, your order will be shipped as soon as the product becomes available at OnyTCG. When we receive relevant updates regarding a product's availability, we update the information on our website whenever possible.

Payment for preorder products is made at the time of purchase. The amount is charged according to the payment method selected during checkout, even if the product will become available and be shipped at a later date. ⚠️ Purchasing a preorder product does not provide an absolute guarantee of final product availability. The quantities ultimately available may depend on the allocations and supplies received from manufacturers and distributors. In the event of limited availability or a reduction in the quantities allocated to OnyTCG, it may not be possible to fulfil all preorders received. In such cases, affected orders will be handled in accordance with the information provided on the product page and our Terms and Conditions of Sale, including, where necessary, a refund for any products that cannot be supplied. The availability date shown on the product page is also an estimate and may be subject to change.

Yes, you can request the cancellation of a preorder before it has been shipped by contacting our customer service. The request will be handled in accordance with our Terms and Conditions of Sale and any rights provided by applicable law. Where cancellation is possible, any applicable refund will be processed according to the conditions of the payment method originally used. If the product has already been shipped, the order can no longer be cancelled as a preorder and the standard returns and withdrawal conditions will apply.

No, preorders are not absolutely guaranteed. Preorders are accepted based on the quantities requested by OnyTCG from its distributors. However, requested quantities may be subject to allocations, reductions or cancellations by manufacturers or distributors. If OnyTCG receives fewer units than expected and is unable to fulfil a preorder in full, affected customers will be informed as soon as possible. Depending on the circumstances, a full refund will be issued for any unavailable product, or a partial refund if only part of the quantity ordered can be supplied. Where available, alternative solutions may also be offered and will always be subject to the customer's acceptance. The applicable preorder conditions are also specified on the product page and in our Terms and Conditions of Sale.

OnyTCG is an online store specialized in trading card games (TCG), where you can purchase authentic products in a simple and secure way. We offer a wide selection of items, reliable shipping, and dedicated customer support to assist you at every step.

Yes, our customer support team is available to assist you before, during, and after your purchase. You can contact us via email or through the contact form on our website.

Yes, shopping on OnyTCG is safe. We use secure payment systems and encrypted connections to protect your data. We are committed to providing a reliable and transparent shopping experience.

We ship to Italy, European Union countries, and selected international destinations such as the United States and Canada. Available countries are displayed during checkout.

No, creating an account is not required to place an order. However, having an account allows you to manage your orders, view order history, and speed up future purchases.

Yes, we use cookies to ensure the proper functioning of the website and to improve your browsing experience. Cookies may be technical, functional, or analytical, and help us manage the cart, save preferences, and analyze website usage. You can manage or disable cookies at any time through the consent banner or your browser settings.

Your personal data is used only to process orders, provide customer support, and improve our services. We do not share your data with third parties, except when necessary to process orders (e.g. payments and shipping).

Yes, we implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. We use secure connections and updated systems to ensure data protection.

You can manage or disable cookies through the website banner or directly from your browser settings. Disabling certain cookies may affect the functionality of the website.

You can request access, modification, or deletion of your personal data at any time by contacting us via email or contact form. We will handle your request in accordance with applicable data protection regulations.

Your data may be shared only with partners necessary to process your order, such as payment providers and shipping services. We do not sell or use your data for purposes other than those stated.

Personal data is retained for as long as necessary to process orders and comply with legal obligations. After that, data is deleted or anonymized.